Privacy Policy

INVERCLYDE TAXIS is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:

  • you use our website WWW.INVERCLYDETAXIS.CO.UK
  • you make an enquiry on our website.
  • someone is interested in working with us.

Definition of Personal Data

Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.

By providing your personal data, you agree that we can use your personal data in accordance with this policy.

Ensure you understand this policy in its entirety and take your time to read it.

Who are we?

INVERCLYDE TAXIS is a taxi hire business.  

Our registered address is: Unit 3 Earnhill Road, Greenock, PA16 0EQ

The head office address is: Unit 3 Earnhill Road, Greenock, PA16 0EQ

How do we collect information from you?

We collect information from you:

  • when you make an enquiry
  • When you make contact with us via our website

What type of information is collected from you?

You may be asked to submit personal information about yourself when you make an enquiry or booking. We will collect this information so we can fulfill your request.

INVERCLYDE TAXIS collects information such as:

  • title
  • name
  • e-mail address (used for booking confirmation)
  • home or work address
  • Contact number
  • billing information taken for deposits and payments

When you access our sites:

There is “Device Information” about your computer hardware and software that is automatically collected by INVERCLYDE TAXIS. This information can include:

  • device type (e.g. mobile, computer, laptop, tablet)
  • cookies
  • operating system
  • IP address
  • browser type
  • browser information (e.g., type, language, and history)
  • domain names
  • access times
  • settings
  • referring website addresses
  • other data about your device to provide the services as otherwise described in this policy.

Location information:

If you use our website, we may receive your generic location (such as city or neighbourhood).

Careers:

You may submit your CV if you’re interested in working by completing the forms on our website. This information may include:

  • personal details
  • employment details
  • education
  • salary history
  • other relevant details

We will use this information to assess your application. We may also keep it in our records for future reference. Please get in contact if you would no longer like us to hold your records at enquiries@inverclydetaxis.co.uk.  

How is your information used?

Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.

We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • Send you service emails (booking confirmation and post-dining feedback).
  • Improve our products and services.
  • Send marketing communications if you have opted in to receive them.
  • We may use the information to customise the website according to your interests.

Who has access to your information?

We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.

We will only share your information with companies if necessary to deliver services on our behalf.  For example service providers, third-party payment processors, and other third parties to provide our Sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.

Third parties whose content appears on our Site may use third-party Cookies, as detailed below. Please refer to ‘Use of Cookies’ for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.

You may choose to restrict the collection or use of your personal information at any point.  Please refer to the Your Choices section of this Privacy Policy for details.

How and where do we store data?

We only keep your personal data for as long as we need to /12 months in order to use it as described in this privacy policy, and/or for as long as we have your permission to keep it.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.

Your choices

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at enquiries@inverclydetaxis.co.uk

You have a right to request a copy of the personal information that INVERCLYDE TAXIS holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: enquiries@inverclydetaxis.co.uk.  

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will, therefore, be retained for the following periods (or its retention will be determined on the following basis):

  • 12 MONTHS

Security

Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.



Cookie Policy
This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

The cookies in use to deliver Google Analytics service are described in the table below.

 

Cookie Title Description

__utma

__utmb

__utmc

__utmv

__utmz

 Google Analytics

These cookies are used to store information, such as what time your current visit occurred, whether you have been to the site before, and what site referred you to the web page.

These cookies contain no personally identifiable information but they will use your computer’s IP address to know from where in the world you are accessing the Internet.

Google stores the information collected by these cookies on servers in the United States. Google may transfer this information to third-parties where required to do so by law, or where such third-parties process the information on Google’s behalf.



OPT-OUT
In order to provide website visitors with more choice on how data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to stop data being sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not affect usage of the website in any other way. A link to further information on the Google Analytics Opt-out Browser Add-on is provided below for your convenience.

http://tools.google.com/dlpage/gaoptout?hl=None

For more information on the usage of cookies by Google Analytics please see the Google website. A link to the privacy advice for this product is provided below for your convenience.

http://www.google.com/analytics/learn/privacy.html

DISABLING COOKIES
If you would like to restrict the use of cookies you can control this in your Internet browser. Links to advice on how to do this for the most popular Internet browsers are provided below for convenience and will be available for the Internet browser of your choice either online or via the software help (normally available via key F1).

Internet Explorer: http://windows.microsoft.com/en-GB/windows7/Block-enable-or-allow-cookies
Google Chrome: https://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647&p=cpn_cookies
Mozilla Firefox: http://support.mozilla.org/en-US/kb/Blocking%20cookies
Apple Safari: http://docs.info.apple.com/article.html?artnum=32467

 

CONTACT & COMMUNICATION
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

 

SOCIAL MEDIA PLATFORMS
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

SHORTENED LINKS IN SOCIAL MEDIA
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Use of ‘cookies’

Like many other websites, we use cookies. We use them to help you personalise your online experience.

A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.

We use cookies for the following purposes:

  • Authentication, personalisation and security: cookies help us verify your account and device and determine when you log in, so we can make it easier for you to access the services and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials.
  • Performance and analytics: cookies help us analyse how the services are being accessed and used, and enable us to track the performance of the services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting. We also use cookies to provide insights regarding your End Users and your sites’ performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.
  • Third Parties: Third Party services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google Analytics, to assist with analysing performance. Any third party cookie usage is governed by the privacy policy of the third party placing the cookie.
  • Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.

Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

 

CCTV
When you visit our venues, these usually have CCTV systems operated for the security of both customers and partners. These systems may record image during your visit.

How we use CCTV

Why?
To protect our customers, premises, assets and staff from crime, we operate CCTV in our venues which record images for security.

We do this on the basis of our legitimate business interests.

Please note that if we discover any criminal activity through our use of CCTV, fraud monitoring and suspicious transaction monitoring, we will process this data for the purposes of preventing or detecting unlawful acts. We aim to protect the individuals we interact with from criminal activities.

 

What happens if our business changes hands?

We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part. The new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.

In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes.

Changes to this statement

INVERCLYDE TAXIS will occasionally update this Privacy Policy to reflect company and customer feedback. INVERCLYDE TAXIS encourages you to periodically review this statement to be informed of how INVERCLYDE TAXIS is protecting your information. This policy was last updated in MAY, 2018.

Contact Information

INVERCLYDE TAXIS welcomes your comments regarding this Privacy Policy. If you believe that INVERCLYDE TAXIS has not adhered to this Privacy Policy, please contact INVERCLYDE TAXIS at enquiries@inverclydetaxis.co.uk. We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.

RESOURCES & FURTHER INFORMATION

May 2018 Edited & customised by: Inverclyde Taxis Limited. Company Registration Number SC 063437 (Scotland). Registered office address: Unit 3 Earnhill Road, Greenock, PA16 0EQ

 

Card Payments (Via the app)  

The new Passenger app utilises a number of Anti-Fraud measures, including, but not limited to Biometrics (in the case of Apple and Google Pay) and 3dSecure. These processes use Strong Customer Authentication – an initiative being rolled out by the Financial Conduct Authority – all banks need must comply with to use Strong Customer Authentication, although most (including Stripe, who we use to process card transactions through the app) have already completed the work required. 

Where most online payments, protected by Strong Customer Authentication are paid at the point of sale (consider amazon purchases for example), taxi journeys are not paid for in advance. Because of this, we need to initiate a pre-authorisation so that the requirements of SCA can be fulfilled. The pre-authorisation action forces the bank to consider the use of 3dSecure to verify the transaction. Without this step, 3dSecure would not be used, which could lead to an increase in card fraud. 

Second to this, the pre-authorisation amount taken ensures that customers have the funds available in advance of the journey. In the same way that a Hotel, Fuel Station or Car Rental company will ‘hold’ a certain amount on your card when you use their services, we do the same via the Passenger App. The actual amount of the pre-authorisation is the Estimated Fare + 20%. The pre-authorisation amount is more than the estimated journey amount because the fare quoted is just that – an estimate. The fare in-vehicle may exceed the estimated amount, or the passenger may choose to go via a different point or change their destination altogether. By taking an additional amount ensures that in most cases, the actual fare will fall within the pre-authorised amount. Where this happens, any amount over the actual fare will be released at the end of the journey. Please note that banks can take up to 3 working days to release a ‘pre-authorisation’ hold on funds. 

In the case where a fare is in excess of the pre-authorised amount, the full fare needs to be requested from the bank – we cannot use the pre-authorised amount and then take an additional amount – this would lead to multiple transactions which banks will invariably decline. In this case, the passenger must ensure they have sufficient funds to cover both the pre-authorisation amount AND the fare. Confusion can be caused if the customer does not have the funds available for both of these, hence the reason for taking the additional 20% at the time of booking. The occurrences of bookings more than 20% higher than the estimated fare is rare, so this should cause minimal authorisation issues. 

When a pre-authorisation is taken, any unused element will be released either (1) at the end of the journey, or (2) if a booking is cancelled by the office or passenger (or is marked as a No Pickup by the driver). It is important to note that banks will take up to 3 working days to release the pre-authorisation hold. The length of time is at the discretion of the bank and is not something that we can influence in any way. 

Aside from this, there is also a £1.00 third party technology charge to card bookings made through the app.